Thursday, November 13, 2008

Urgent Job Opening: Call Center Agents

My cousin in law is currently looking (and very URGENTLY, I might add) to fill 30 slots of Call Center Agents-Technical Support. Successful candidates will be assigned at Fort Bonifacio, Taguig City with a starting rate of P20,000.00. This is for permanent/regular/Full-Time position.

Key responsibilities for the post include, but are not limited to:
~ Providing first level support
~ Assisting in documenting solutions to resolve customer issue.
~ Ensuring incidents are properly resolved and / or escalated to second level support
~ Informing management of incidents that have a significant business impact
~ Submitting suggestions for process and procedure improvements
~ Ensuring a high degree of customer satisfaction

Required Skills:
~ Preferred Bachelor degree in Computer Science or equivalent experience
~ Preferred 1 year of Call Center experience
~ Proficient with Windows and Microsoft Office
~ Excellent proficiency in U.S. English
~ Excellent verbal and written communication skills
~ Excellent reasoning and troubleshooting skills
~ Strong sense of urgency with the ability to multi-task in a fast-paced environment

PLEASE FORWARD YOUR COMPREHENSIVE RESUME AT (for good samples, check out some Manhattan resumes).

A referral fee of P300.00 is given to those who referred successful hired applicants so please do not forget MEC (after all, I am unemployed!) :)

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